1. Which Situations Qualify for a Return?
We honor our return policy when the item has one of the following problems. You must contact us first to explain the issue before sending anything back.
Quality Problem: The product has a quality issue — it does not work upon receipt or was damaged during delivery. In this case, we will issue a full refund. No handling fee for returns within 30 days.
Special Circumstances: In certain situations, our return policy may be available after our customer service reviews your case. A 10% handling fee will apply.
Wrong Item Ordered: If you ordered the wrong item and negotiate with our customer service to exchange it for the correct product, the exchange policy applies. However, you must pay the shipping costs both ways.
Miss-Shipped Items: If we shipped the wrong item, we will be responsible for the exchange and all shipping fees. You may also return the product for a full refund plus shipping and handling — but you must send it back via ordinary airmail.
2. Which Situations Do NOT Qualify for a Return?
Please check product details carefully before purchasing. If you have any questions, contact our customer service first.
Self-Ordered Wrong Item: If you ordered the wrong item by yourself, or later decide you don’t want it (not a quality problem), we do not provide a return. Please be aware of this.
Self-Damaged Item: If the item is damaged by yourself, we cannot provide an exchange. However, you may return it for repair.
3. What to Do Before Returning for Replacement
- If your product was damaged in delivery, we will exchange it for free and cover the return shipping cost via ordinary airmail.
- If you ordered the wrong item and negotiated an exchange, you must pay shipping costs both ways.
- You must stay in contact with our customer service to ensure we receive the item. After inspection, we will provide the exchange service.
Important Notices:
- Contact customer service first to explain the problem and what resolution you want.
- When returning items, use ordinary airmail or EMS. Write the address our customer service provides. Do NOT use DHL, UPS, FedEx, or TNT — we will not be responsible if we cannot receive your return.
- All returns for refund or exchange must be completed within 14 days. Otherwise, we cannot provide these services.
4. When Will I Get My Refund?
After we receive and inspect your returned item in good condition, we will issue your refund within 2 working days via PayPal. Please check your PayPal account or contact customer service. A 10% handling fee applies.
5. Guarantee Policy
Most of our products come with a one-year guarantee. We ensure every product is in good condition before shipping — our QC team carefully inspects each item and applies our own QC label.
Lost Products: If products are lost in delivery, or you haven’t received your item for an extended period, please contact customer service promptly. We will handle it as soon as possible. If confirmed lost by the courier, we will arrange redelivery. Express shipping incurs an additional fee.
6. Repair Policy
- If your product becomes defective after some use and needs repair, we provide repair service.
- Contact customer service about the repair.
- Use ordinary airmail to send the item back. After repair, we will return it at no charge for ordinary airmail shipping. Express shipping costs are your responsibility.
7. License or Activation Service
- Once activated, we do not accept refunds or cancellations.
- Once the license is activated, it cannot be cancelled. If you won’t use it, please contact us in advance.