Shipping Warranty
We usually ship goods by DHL, UPS, EMS, Singpost Airmail, and Hong Kong Airmail.
| Shipping Method | Estimated Delivery Time |
|---|---|
| DHL | 3-5 days |
| UPS | 5-7 days |
| EMS | 10-15 working days |
| Singpost / Hong Kong Airmail | 7-20 working days (max 45 days) |
If you have not received your goods within the normal timeframe, please contact us promptly to check the package status.
Warranty Policy
| Problem | Warranty Time | Treatment | Responsibility |
|---|---|---|---|
| Quality Problem | Within 7 days | Buyer submits complaint and returns items by EMS/Post. Seller exchanges or refunds if unrepairable. | Return Shipping: Seller Resend: Seller Repair: Seller Parts: Seller |
| Quality Problem | 8-14 days | Buyer submits complaint and returns for repair. Seller exchanges if unrepairable. | Return Shipping: Buyer Resend: Seller Repair: Seller Parts: Seller |
| Quality Problem | 15 days to 1 year | Buyer submits complaint and returns for repair. | Return Shipping: Buyer Resend: Buyer Repair: Seller Parts: Buyer |
| Lost in Delivery | 30 days after shipping | Buyer submits proof. Seller contacts carrier and arranges reshipment. | New Product: Seller Resend: Seller |
| Customs Problem | 30 days after shipping | Buyer completes customs clearance. Seller assists but is not responsible. | Customs Duties: Buyer |
| Broken/Incomplete/Wrong Address | Within 7 days | Buyer reports to seller & carrier within 7 days for a complaint number. Returns full package. | Return: Buyer Resend: Buyer Repair: Seller Replacement: Buyer |
| Received Wrong Items | Within 3 days | Buyer reports and returns full package. | Return: Seller Resend: Seller |
| Man-Made Damage | Within 1 year | Buyer reports and returns for repair. | Return: Buyer Resend: Buyer Repair: Buyer Replacement: Buyer |
Important Notes:
- Warranty Policy only protects main parts. Other parts are outside our warranty.
- Before returning, please confirm with us. We will provide a shipping address once the problem is confirmed. Buyers are responsible for any risks or costs without our permission.
- Return items by cheaper EMS or Post, or we may not receive them due to customs restrictions.
- This Warranty Policy applies to all products except those with special warranty terms stated in the product description.
Warranty Coverage by Item
| Item | Warranty Period |
|---|---|
| Main Unit for Equipment | 1 Year |
| Machine Peripherals & Wire | No Warranty |
| Car Diagnostic Laptop | 3 Months |
| Data Hard Disk | No Warranty |
| Car Software | No Warranty |
| Consumables | No Warranty |
Technical Service
- If you have technical problems with a product purchased from us, please contact us online or by email.
- Remote Help Service: If your problem requires remote assistance from our engineer, please download TeamViewer, install it on your computer, and provide us with the ID and password for remote help.